Welcome to Dog Products Store’s FAQ page! We’ve compiled answers to the most common questions about our natural, holistic dog products and services. If you don’t find what you’re looking for, our dog-loving team is always happy to help at [email protected].

About Our Products

Q: What makes your dog food different from regular pet store brands?
A: We specialize in natural, holistic products that prioritize your dog’s health. Our selection includes premium options like freeze-dried raw food, dehydrated raw food, and specially formulated supplements – all made with high-quality ingredients and without unnecessary additives.
Q: Do you carry products for dogs with specific health needs?
A: Absolutely! Our Health & Wellness and Holistic Care sections feature specialized supplements, vitamins, and natural remedies. We also offer grain-free and single-protein options for dogs with food sensitivities.
Q: Are your flea and tick treatments chemical-free?
A: Yes, we prioritize natural flea & tick solutions including squeeze-ons, sprays, and shampoos that use plant-based ingredients to protect your pet without harsh chemicals.

Ordering & Account

Q: How do I create an account?
A: Simply begin the checkout process and you’ll have the option to create an account. Having an account lets you track orders, save favorites, and get access to exclusive 20% off sales we regularly offer.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate your request.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch (ideal for urgent needs)
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch (perfect for planned orders)
Q: Do you ship internationally?
A: Yes! We ship worldwide, excluding some Asian and remote areas. Our global pet parents love being able to get premium natural products no matter where they live.
Q: How can I track my order?
A: You’ll receive tracking information via email as soon as your order leaves our Savannah facility. For any delivery questions, our team is happy to assist at [email protected].

Returns & Refunds

Q: What’s your return policy?
A: We offer hassle-free returns within 15 days of delivery for a full refund. Simply contact us to initiate the process – we want you and your pup to be completely satisfied with every purchase.
Q: What if my product arrives damaged?
A: We take great care with our eco-conscious packaging, but if anything arrives damaged, contact us immediately at [email protected] and we’ll make it right.
Q: Can I return opened food or treats?
A: For health and safety reasons, we can only accept returns of unopened food and treat products. However, we’ll work with you to resolve any concerns about product quality or satisfaction.

Product Recommendations

Q: What would you recommend for a dog trying raw food for the first time?
A: Our freeze-dried raw food is a great introduction – it maintains nutritional value while being convenient. The Stella & Chewy’s patties (found in our Freeze-Dried Raw Food section) are a customer favorite for transitioning dogs.
Q: What natural products help with joint health?
A: Check out our Supplements and Holistic Care sections for glucosamine-rich options and natural anti-inflammatory supplements like turmeric blends and omega-rich oils.
Q: Do you have bundle deals for multiple products?
A: While we don’t have pre-made bundles, combining items is a great way to qualify for free shipping (orders over $50). Many customers pair food with toys or supplements with grooming products!

Still have questions? Our friendly, knowledgeable team is always here to help you find the perfect natural products for your furry family member. Email us at [email protected] or shop our premium selection now!

From our family to yours,
The Dog Products Store Team
711 Tatem Street, Savannah, US 31405