At Dog Products Store, we stand behind our premium natural dog products with the same commitment we show to your pup’s wellness. If you’re not completely satisfied with your purchase of holistic care items, natural foods, or grooming products, we’re here to help make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unopened packaging (for health & wellness products)
  • Undamaged and in resalable condition
  • Accompanied by the original receipt or order confirmation

Important Note: For the safety of all our furry customers, we cannot accept returns on:

  • Opened food products (including Dry Food, Wet Food, Dehydrated Raw Food, and Freeze-Dried Raw Food)
  • Used grooming products (Shampoos & Sprays)
  • Opened supplements (Vitamins & Supplements, Flea & Tick treatments)
  • Chewed toys or damaged Bones & Chews

How to Return or Exchange an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your request
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – We’ll respond within 2 business hours with return instructions
  4. Package Your Return – Include all original packaging and documentation
  5. Ship Your Return – Send to our Savannah facility using a trackable shipping method

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dog Products Store Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: ________________________

Quantity: ________________________

Reason for Return/Exchange: ________________________

For exchanges, please specify replacement item: ________________________

Preferred Resolution: [Refund/Store Credit/Exchange]

Thank you for your help in making this right for me and my pup!

Best regards,

[Your Full Name] [Your Email Address] [Your Shipping Address]

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Our shipping error (wrong item sent)
  • Defective/damaged product upon arrival

For your protection, we recommend using a trackable shipping service. Our return address is:

Dog Products Store Returns
711 Tatem Street
Savannah, GA 31405
USA

Still Have Questions?

Our dog-loving customer care team is ready to help! Contact us at [email protected] – we aim to respond faster than your pup can fetch their favorite toy!

Because at Dog Products Store, we believe in treating our customers with the same natural care we put into our products.