Term and Conditions

Last Updated: [Insert Date]

1. Our Store & Target Customers

Dog Products Store caters to health-conscious pet parents who prioritize natural, holistic care for their dogs. Our product selection reflects this commitment to quality, including:

• Natural and holistic food options (raw, freeze-dried, dehydrated)
• Chemical-free grooming products
• Wellness supplements and vitamins
• Safe, durable toys and chews

Our website maintains a warm, trustworthy, and pet-friendly atmosphere that emphasizes natural care and responsible pet ownership.

2. User Responsibilities

When using our website and services, you agree to:

• Provide accurate, current, and complete information during account creation and checkout
• Use products only as intended and according to manufacturer guidelines
• Consult with your veterinarian before introducing new foods or supplements
• Not misuse our return policy or engage in fraudulent activities
• Comply with all applicable laws and regulations

3. Products & Services

Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. However, slight variations may occur. If a product doesn’t match its description, you may return it following our Return Policy.

Product Safety

While we select products with your pet’s safety in mind:

• Always supervise your pet with new toys or chews
• Introduce new foods gradually to avoid digestive upset
• Discontinue use if any adverse reactions occur and consult your vet

4. Ordering & Payment

Order Process

1. Add items to your cart
2. Proceed to checkout and enter shipping information
3. Select shipping method (Standard or Free Shipping)
4. Review order and enter payment details
5. Receive order confirmation via email

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

Order Acceptance

Your order represents an offer to purchase. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability
• Errors in pricing or description
• Suspected fraudulent activity
• Shipping restrictions to your location

5. Shipping Policy

Shipping Areas

We ship worldwide except to:

• Parts of Asia
• Remote locations with limited carrier access

Shipping Options

Method	Carrier	Cost	Delivery Time	Order Minimum
Standard Shipping	DHL or FedEx	$12.95 flat rate	10-15 business days after shipping	Any amount
Free Shipping	EMS	Free	15-25 business days after shipping	Orders over $50

Order Processing

Orders typically process within 1-2 business days. Delivery times begin after processing is complete. Delays may occur due to:

• Customs clearance
• Weather events
• Carrier delays
• High order volumes

6. Returns & Refunds

Return Policy

We offer a 15-day return window from delivery date for unopened/unused items in original packaging with receipt. Exceptions:

• Non-returnable items: Opened food products, used grooming items, opened supplements, damaged toys/chews
• Original shipping fees are non-refundable unless we made an error
• Customers typically cover return shipping unless the return results from our mistake

Return Process

1. Contact us within 15 days at [email protected] with your order number
2. Complete our return form (provided in our response)
3. Wait for approval (within 2 business hours)
4. Ship items to: Dog Products Store Returns, 711 Tatem Street, Savannah, GA 31405 USA
5. Allow 3-5 business days for refund processing after we receive your return

7. Intellectual Property

All content on our website (logos, text, images, product designs) is our property or used with permission. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our brand name or likeness for unauthorized purposes
• Scrape or systematically collect data from our site

8. Liability Limitations

Dog Products Store shall not be liable for:

• Indirect, incidental, or consequential damages from product use
• Damages resulting from improper product use or failure to follow instructions
• Errors or omissions in product information that are promptly corrected
• Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to our products or services is limited to the purchase price of the relevant product.

9. General Provisions

Governing Law

These Terms shall be governed by the laws of Georgia, USA, without regard to conflict of law principles.

Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance of the new Terms.

Contact Us

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: Dog Products Store, 711 Tatem Street, Savannah, GA 31405 USA